Shipping policy
This Shipping & Delivery Policy explains how AngryCat Customs, part of the Angrycatdesign LTD brand, handles the delivery of orders placed through our website.
We aim to process and deliver every order as efficiently as possible while keeping you informed throughout the process.
1. Order Processing
Orders are processed after payment has been successfully received.
Orders are normally processed within:
1-2 BUSINESS DAYS
Orders placed on weekends or public holidays may begin processing on the next business day.
During busy periods, product launches, sales, promotional events or periods of unusually high demand, processing times may be longer.
If there is a significant delay affecting your order, we will make reasonable efforts to contact you.
2. Delivery Options
Available delivery options and estimated delivery times will be displayed during checkout.
Depending on your location, available services may include:
- Standard delivery.
- Express delivery.
- Tracked delivery.
- International delivery.
- Other delivery services made available at checkout.
Delivery availability and prices may vary depending on the destination and size or weight of your order.
3. Estimated Delivery Times
Estimated delivery times begin once your order has been dispatched unless otherwise stated.
UK Orders
Standard Delivery: 5-10 BUSINESS DAYS
Express Delivery: 3-5 BUSINESS DAYS
International Orders (Where international delivery is available).
International Standard: 10–15 BUSINESS DAYS
International Express: 8–10 BUSINESS DAYS
These are estimates rather than guaranteed delivery dates unless a specific guaranteed service has been expressly offered at checkout.
Delivery times may be affected by circumstances outside our reasonable control.
4. Delivery Charges
Delivery charges will be displayed during checkout before you complete your purchase.
Delivery charges may vary depending on:
- Delivery destination.
- Delivery method.
- Order size or weight.
- Promotional offers.
- International shipping requirements.
Where free delivery is offered, the applicable terms will be displayed at the time of purchase.
5. Order Tracking
Where a tracked delivery service is used, we will provide tracking information when it becomes available.
Tracking information may be provided by email, through your customer account or by the relevant delivery provider.
Please allow some time for tracking information to become active after dispatch.
6. Delivery Address
You are responsible for providing a complete and accurate delivery address when placing your order.
Please carefully check your:
- Name.
- House or building number.
- Street.
- Town/city.
- Postcode.
- Country.
- Contact details.
If you provide an incorrect or incomplete address and the parcel cannot be delivered as a result, additional delivery charges may apply where permitted by law.
If you realise that you have entered an incorrect address, contact us as soon as possible at:
orders@angrycatcustoms.uk
We cannot guarantee that an address can be changed after an order has been dispatched.
7. Missed Deliveries
If a delivery attempt is unsuccessful, the delivery provider may:
- Leave the parcel in a safe place where authorised.
- Leave the parcel with a neighbour where permitted.
- Take the parcel to a collection point.
- Arrange another delivery attempt.
- Contact you for further instructions.
Please follow the instructions provided by the delivery company.
8. Parcels Marked as Delivered
If your tracking information states that your order has been delivered but you cannot locate it, please:
- Check the delivery address on your order confirmation.
- Check any designated safe place.
- Check with household members or neighbours.
- Check whether the delivery provider has left collection instructions.
- Contact us if you are still unable to locate the parcel.
We will make reasonable efforts to investigate delivery issues with the relevant carrier.
9. Lost Parcels
If your order appears to have been lost in transit, please contact us at:
orders@angrycatcustoms.uk
Please provide your order number.
We may need to contact the delivery provider to investigate the shipment.
Where we are responsible for the delivery under applicable consumer law, we will provide an appropriate remedy.
10. Damaged Parcels
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.
Where practical, take photographs of:
- The outer packaging.
- Any visible damage.
- The product.
- The shipping label.
Please send the photographs to:
returns@angrycatcustoms.uk
We will investigate the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with applicable law.
11. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, contact us as soon as possible.
orders@angrycatcustoms.uk
Please provide:
- Your order number.
- Details of the missing or incorrect item.
- Photographs of the items received and packaging where appropriate.
We will investigate and arrange an appropriate solution.
12. Custom and Personalised Products
Custom and personalised products may require additional production time.
This production period is in addition to the applicable delivery time unless otherwise stated on the product page.
For example, if a custom product requires 3–5 business days to produce and standard delivery takes 2–4 business days, the overall estimated timeframe may be approximately 5–9 business days.
Custom products cannot normally be cancelled or returned because of a change of mind once production has begun, subject to applicable law.
This does not affect your rights where a custom product is faulty, damaged, incorrectly produced or otherwise does not conform to your statutory rights.
13. International Delivery
We may offer delivery to selected countries outside the United Kingdom.
International delivery availability will be shown at checkout.
Delivery times may be longer than UK delivery times due to:
- Customs processing.
- Border controls.
- Local delivery networks.
- Weather.
- International transport delays.
- Other circumstances outside our reasonable control.
14. Customs Duties and Import Taxes
For international orders, customs duties, import taxes, VAT or other charges may apply depending on the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.
AngryCat Customs cannot guarantee the amount of any customs or import charges imposed by the destination country.
Customers are responsible for complying with applicable import requirements.
15. Customs Delays
International orders may be delayed while being processed by customs or other government authorities.
Customs processing is outside our control.
We cannot guarantee that international orders will arrive within a specific timeframe unless a delivery service with a guaranteed timeframe has expressly been purchased and offered.
16. Delivery Restrictions
Some products may not be available for delivery to certain countries or locations.
We reserve the right to restrict delivery destinations where necessary because of:
- Legal requirements.
- Carrier restrictions.
- Customs restrictions.
- Product restrictions.
- Operational limitations.
Any applicable restrictions will be communicated where reasonably possible.
17. Delivery to PO Boxes
Delivery to PO boxes may not be available for every delivery service or destination.
If a PO box cannot be serviced by the selected carrier, we may contact you to request an alternative delivery address.
18. Delivery Delays Outside Our Control
We are not responsible for delays caused by circumstances outside our reasonable control.
These may include:
- Severe weather.
- Natural disasters.
- Strikes or industrial disputes.
- Transport disruption.
- Customs delays.
- Government restrictions.
- Public emergencies.
- Network or telecommunications failures.
- Carrier disruption.
- Other events beyond our reasonable control.
Where possible, we will provide updates regarding significant delays.
Nothing in this section affects your statutory consumer rights.
19. Delivery Dates and Consumer Rights
Any delivery dates or timeframes provided on our website are estimates unless expressly stated otherwise.
For UK consumer orders, we will comply with applicable legal requirements relating to delivery and will provide appropriate remedies where required by law.
If you have a concern about a delayed delivery, please contact us at:
orders@angrycarcustoms.uk
20. Free Delivery Promotions
From time to time, AngryCat Customs may offer free delivery promotions.
Promotional delivery offers may:
- Apply only to certain locations.
- Require a minimum order value.
- Apply only to selected delivery methods.
- Be limited to a specified promotional period.
- Exclude certain products or orders.
The terms of any free delivery promotion will be displayed at the time of the offer.
21. Delivery Charges for Returns
Delivery charges relating to returns are dealt with under our Returns & Refunds Policy.
For eligible change-of-mind returns, the customer may generally be responsible for the direct cost of returning the goods.
Where an item is faulty, damaged, incorrect or otherwise does not conform to your statutory rights, we will deal with return costs in accordance with applicable law.
22. Contact Us
If you have questions about delivery, tracking or an order, please contact:
AngryCat Customs
Part of the AngryCatDesign LTD brand
Email: hello@angrycatcustoms.uk
Address: Suite RA01, 195-197 Wood Street, London, E17 3NU
Please include your order number when contacting us about an existing order.
AngryCat Customs— Part of the AngryCatDesign LTD brand
