Terms of service
Welcome to AngryCat Customs, the trading name under which AngryCatDesign LTD operates this online store.
In these Terms and Conditions, the terms "we", "us", "our", "AngryCat Customs" and "the Company" refer to AngryCatDesign LTD, a limited company incorporated in England and Wales. The online store and its products and services are operated and supplied by AngryCatDesign LTD trading as AngryCat Customs.
AngryCat Customs is the trading name of AngryCatDesign LTD and is the name under which this online store operates.
Our online store is operated under the AngryCat Customs trading name and website, including all related information, content, features, tools, products and services made available through the website (collectively, the "Services").
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to provide the Services.
These Terms and Conditions, together with any policies referred to within them, explain the terms that apply when you access or use our Services or purchase products from us.
Please read these Terms carefully before using our Services or placing an order.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.
Nothing in these Terms affects your statutory rights as a consumer.
SECTION 1 — ACCESS AND ACCOUNT
You may browse our website without creating an account.
Where an account is available, you are responsible for ensuring that the information you provide is accurate, complete and kept up to date.
When placing an order, you may be required to provide information including your name, email address, billing information, delivery address and payment information.
You confirm that the information you provide is accurate and that you are authorised to use the payment method provided.
You are responsible for keeping any account login details confidential and for activity carried out through your account.
You must not sell, transfer or otherwise provide your account to another person.
We reserve the right to suspend or terminate an account where we reasonably believe that these Terms have been breached or where necessary to protect our business, website or customers.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.
However, colours displayed on a screen may differ slightly from the physical product depending on your device, display settings and other factors.
Product images are provided for illustration purposes unless otherwise stated.
Minor variations in colour, texture, positioning or appearance may occur between products.
Where products are handmade, printed, customised or produced in small batches, reasonable variations may occur.
These variations will not affect your statutory consumer rights where a product does not conform to the contract.
We reserve the right to:
Change product specifications.
Update product descriptions.
Discontinue products.
Limit quantities.
Correct errors.
Refuse unreasonable or fraudulent orders.
SECTION 3 — CUSTOM AND PERSONALISED PRODUCTS
We may offer products that are customised or personalised according to information, artwork, text, images or instructions supplied by you.
You are responsible for ensuring that information supplied for a custom product is accurate.
Once production has started, we may be unable to make changes to a custom order.
Custom products and returns
Because custom and personalised products are made specifically for you, they are generally not eligible for cancellation or return simply because you have changed your mind, where the law permits this exception.
However, this does not affect your statutory consumer rights.
If a custom product is:
Faulty;
Damaged;
Incorrectly produced;
Materially different from what you ordered; or
Otherwise does not conform to the contract,
you should contact us and we will assess the issue and provide an appropriate remedy in accordance with applicable law.
You can find further information in our Returns & Refunds Policy.
Customer-supplied content
You must have the necessary rights and permissions to use any images, artwork, text, logos or other material supplied to us for customisation.
You must not provide content that infringes another person's intellectual property, privacy or other legal rights.
We reserve the right to refuse a customisation request where we reasonably believe the requested content is unlawful, infringing, abusive or otherwise inappropriate.
SECTION 4 — ORDERS
When you place an order through our website, you are making an offer to purchase the products selected.
An automated order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted.
A contract for the purchase of products will be formed when we accept your order and confirm this to you, or when we dispatch the products, where applicable.
We may decline or cancel an order where, for example:
A product is unavailable.
There is an obvious pricing or description error.
We reasonably suspect fraud or misuse.
We are unable to fulfil the order.
A customisation request cannot reasonably be completed.
We are unable to deliver to the specified destination.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.
Where possible, we will contact you using the information provided with your order.
SECTION 5 — CANCELLING ORDERS
If you wish to change or cancel an order, please contact us as soon as possible at:
We will try to accommodate cancellation requests where production or fulfilment has not started.
However, cancellation may not be possible once an order has entered production, has been customised, or has been dispatched.
This does not affect any cancellation rights you may have under applicable consumer law.
For eligible distance purchases, consumers may have a statutory cancellation period. Further information is provided in our Returns & Refunds Policy.
SECTION 6 — PRICES AND PAYMENT
All prices are displayed in Pounds Sterling (£) unless otherwise stated.
The price payable for a product will be the price displayed at the time you place your order.
We may change prices from time to time, but changes will not affect orders that we have already accepted.
Delivery charges will be displayed separately where applicable.
VAT
Where applicable, prices will be displayed inclusive of VAT in accordance with applicable UK requirements.
If VAT is not applicable to our business or a particular transaction, this will be reflected in our pricing.
Payment
Payment must be successfully authorised before an order can be processed.
We accept the payment methods made available through our checkout.
You confirm that you are authorised to use the payment method provided.
SECTION 7 — SHIPPING AND DELIVERY
We aim to dispatch orders within the processing timeframe stated on the relevant product page or at checkout.
Delivery times are estimates unless a specific delivery date or timeframe has been expressly agreed.
Delivery may be affected by circumstances including:
Courier delays.
Postal disruption.
Severe weather.
Customs processing.
Incorrect delivery information.
Peak periods.
Events outside our reasonable control.
We will take reasonable steps to keep you informed of significant delays where appropriate.
For full information, please see our Shipping & Delivery Policy.
Nothing in these Terms limits your statutory rights concerning delivery.
SECTION 8 — RETURNS, REFUNDS AND YOUR CONSUMER RIGHTS
Our Returns & Refunds Policy explains how returns, refunds and exchanges are handled.
Nothing in these Terms or our Returns & Refunds Policy is intended to remove or restrict rights that you have under UK consumer law.
Depending on the circumstances, you may have rights relating to:
Faulty goods.
Goods that are not as described.
Goods that are not fit for purpose.
Goods that do not conform to the contract.
Cancellation of eligible distance purchases.
Refunds, repairs or replacements.
Custom or personalised goods may be excluded from certain change-of-mind cancellation rights, but this does not remove your rights if the product is faulty or otherwise does not conform to the contract.
SECTION 9 — INTELLECTUAL PROPERTY
All intellectual property relating to AngryCat Customs and the AngryCatDesign LTD brand, including where applicable:
Names.
Logos.
Branding.
Designs.
Graphics.
Product photographs.
Product artwork.
Text.
Website content.
Videos.
Audio.
Original illustrations.
is owned by us or used with permission from the relevant rights holder.
You may access and use our website for personal and lawful purposes.
You must not, without our prior written permission:
Copy substantial portions of our website.
Reproduce our designs.
Sell or redistribute our artwork.
Use our branding commercially.
Modify and commercially exploit our content.
Claim our intellectual property as your own.
All rights not expressly granted remain reserved.
SECTION 10 — CUSTOMER REVIEWS AND FEEDBACK
If you submit a review, photograph, comment, suggestion or other feedback to us, you confirm that you have the necessary rights to provide that content.
By submitting content, you grant us permission to use, reproduce and display it for purposes connected with our business, including displaying customer reviews and promoting our products.
We may remove or decline to publish content that we reasonably consider:
Illegal.
Abusive.
Offensive.
Misleading.
Defamatory.
Infringing.
Spam.
Unrelated to the product or service.
We do not guarantee that every review or piece of feedback will be published.
You remain responsible for the content you submit.
SECTION 11 — THIRD-PARTY SERVICES
Our website may use third-party services to provide functionality such as:
Payments.
Analytics.
Marketing.
Reviews.
Shipping.
Customer support.
Fraud prevention.
Product customisation.
Third-party services may have their own terms and privacy policies.
Where you interact directly with a third-party service, you should review the terms applicable to that service.
SECTION 12 — THIRD-PARTY LINKS
Our website may contain links to third-party websites.
These links are provided for convenience.
We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.
Your use of a third-party website is subject to that website's own terms and policies.
Our online store is hosted and powered by Shopify.
The store trades as AngryCat Customs, which is the trading name of AngryCatDesign LTD.
Products purchased through our store are sold directly by AngryCatDesign LTD trading as AngryCat Customs, and not by Shopify.
Shopify provides the ecommerce platform that enables us to offer our products and Services.
Shopify is not responsible for the products we sell, the fulfilment of our orders, or disputes between you and AngryCatDesign LTD trading as AngryCat Customs concerning a purchase.
SECTION 14 — PRIVACY
Personal information collected through our website is handled in accordance with our Privacy Policy.
Our website also uses cookies and similar technologies as described in our Cookie Policy.
By using our website, you acknowledge that information may be processed by Shopify and other service providers as necessary to operate our business and provide the Services.
SECTION 15 — ERRORS AND CORRECTIONS
We try to ensure that information on our website is accurate.
Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to:
Product descriptions.
Prices.
Promotions.
Availability.
Delivery information.
Product specifications.
We reserve the right to correct errors and update information.
If an obvious error affects an order that you have placed, we will contact you where appropriate and provide any remedy required by law.
SECTION 16 — PROHIBITED USE
You must only use our website for lawful purposes.
You must not use our website to:
Commit or facilitate unlawful activity.
Attempt to gain unauthorised access.
Introduce malicious software.
Interfere with website functionality.
Fraudulently obtain products or services.
Infringe intellectual property rights.
Collect personal information without permission.
Impersonate another person.
Submit deliberately false information.
Abuse our staff or customers.
Scrape or systematically reproduce substantial website content without permission.
We reserve the right to restrict or terminate access where reasonably necessary to protect our website, business or users.
SECTION 17 — AUTOMATED ACCESS AND AI AGENTS
Our website may contain technical measures designed to protect our Services from unauthorised automated access.
Automated systems, bots, crawlers or AI agents must not circumvent technical restrictions, security measures, access controls or instructions intended to regulate automated access.
Nothing in this section prevents lawful search-engine indexing or other automated activity that we expressly permit.
SECTION 18 — EVENTS OUTSIDE OUR CONTROL
We will not be responsible for failure or delay in performing our obligations where this results from circumstances outside our reasonable control.
Examples may include:
Natural disasters.
Severe weather.
Fire.
Flood.
Epidemics or pandemics.
War.
Terrorism.
Industrial disputes.
Transport disruption.
Postal disruption.
Government action.
Internet or telecommunications failures.
Supplier failures.
Other events beyond our reasonable control.
Where appropriate, we will take reasonable steps to minimise the impact on customers.
Nothing in this section limits your statutory consumer rights.
SECTION 19 — DISCLAIMER
We make reasonable efforts to keep our website available and accurate.
However, we do not guarantee that:
The website will always be available.
The website will be error-free.
All information will always be completely accurate.
The website will be free from viruses or other harmful components.
To the extent permitted by law, we exclude implied warranties that can lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
SECTION 20 — LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights.
Liability that cannot legally be excluded or limited.
Subject to the above, we will only be liable to the extent permitted by applicable law.
We are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory consumer rights.
SECTION 21 — INDEMNIFICATION
Where permitted by law, you agree to be responsible for losses or claims reasonably arising from your unlawful use of our website, your breach of these Terms, or your infringement of another person's rights.
This section does not apply to the extent that doing so would be prohibited by applicable consumer law.
SECTION 22 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
SECTION 23 — WAIVER AND ENTIRE AGREEMENT
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
These Terms, together with the policies referred to within them, constitute the agreement governing your use of our website and purchase of our products, subject to your statutory consumer rights.
SECTION 24 — ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our written agreement, except where permitted by law.
We may transfer our rights and obligations where reasonably necessary in connection with our business, provided that this does not adversely affect your statutory rights.
SECTION 25 — GOVERNING LAW
These Terms are governed by the laws of England and Wales, unless applicable consumer law in your place of residence requires otherwise.
If you are a consumer, you will continue to benefit from any mandatory consumer protection rights available to you under the law applicable to your circumstances.
Nothing in these Terms prevents you from exercising rights you have under applicable consumer protection legislation.
SECTION 26 — CHANGES TO THESE TERMS
We may update these Terms from time to time.
The latest version will always be made available on this page.
Where we make material changes that affect existing customers or their rights, we will provide notice where required by law.
Your continued use of our website after changes are published means that the updated Terms will apply to future use of the Services.
SECTION 27 — CONTACT INFORMATION
If you have questions about these Terms, please contact us.
AngryCatDesign LTD trading as AngryCat Customs
Trading name: AngryCat Customs
Legal company: AngryCatDesign LTD
Business structure: Private limited company
Email: hello@angrycatcustoms.uk
Business address: Suite RA01, 195-197 Wood Street, London, E17 3NU
Website: angrycatcustoms.uk
Company registration number: 17464419
AngryCat Customs — Part of the AngryCatDesign LTD brand
